Manage your subscription

What it costs

Annual works out cheapest per month; the app marks it Best Value.

Steps

There is no Billing page. Your plan lives in the plan chip at the bottom of the sidebar, which always shows the plan you're on and how many days are left.

1. 1

   Tap the plan chip — it says Upgrade on a trial, Extend once you've paid. (Or tap your name, then Upgrade plan. On a phone: More → Upgrade plan.)

2. 2

   Pick a billing period. Annual is selected to begin with.

3. 3

   Tap Pay ₹… via Razorpay and pay by card, UPI or net banking.

4. 4

   When it goes through, your plan is credited and the chip shows the new end date.

Good to know

• A paid plan adds time from the day you pay. Paying for Annual gives you 365 days, Monthly 30, and so on.

• The only thing a paid plan unlocks is WhatsApp — reminders and payment receipts. Members, payments, staff, sessions, packages, payroll, expenses, attendance and QR check-in all work the same on the trial as on a paid plan.

• Paying does not switch WhatsApp on by itself. Sending also has to be enabled for your gym by GymLedger — see Use WhatsApp messages. Right now it is off for every gym, paid or not.

• The app does not tell you when your trial ends. There is no countdown and no warning. Your 90 days run from when your gym was set up. If you need the date, ask GymLedger.

• There is nothing in the app to cancel, change or renew a plan. No cancel button, no auto-renewal to stop, no invoice list, no receipts. Each payment is a one-off that adds days. When they run out, you pay again the same way. For a refund or an invoice, contact GymLedger.

• Only you can pay. Staff need the Manage the GymLedger subscription permission, and it is in none of the presets, so by default no staff member can.

When it doesn't work

Tapping "Pay … via Razorpay" does nothing, and the payment window never opens. This is a known problem with the live site as of 26 August 2026 — the payment window cannot open on app.gymledger.in, so upgrading through the app is not possible right now. It is not something you can fix from your side. Contact GymLedger to arrange payment.

"Payment verification failed. Contact support with payment ID: …" Your money has left your account but the plan has not been credited. Copy that payment ID and send it to GymLedger — it is what they need to find your payment and put it right. Do not pay again.

You paid and the WhatsApp section still shows the padlock. Refresh the page. If the green ✓ Plan active until line still isn't there, contact GymLedger with the payment ID from your Razorpay confirmation.

There is no Upgrade Now button. You are already on a paid plan, or WhatsApp has been enabled for your gym by hand. Either way the section shows the toggles instead of the padlock.

<!-- SCREENSHOT: Upgrade modal with the four plan tiers and Annual selected -->