Get help from the GymLedger team

Help & feedback is a chat with the people who build GymLedger. A real person reads every message, and the reply comes back to the same chat and to your email.

Steps

1. 1

   At the bottom of the sidebar, tap Help & feedback. It is there on every page. On a phone it is under More.

2. 2

   Pick what it is about: Something is not working, I have a question, An idea or request, or Something else.

3. 3

   Type your message the way you would say it to a person, and tap Send.

4. 4

   It shows in the chat, with a note that we usually reply within a day. Tap Close and carry on.

5. 5

   When we reply, you get an email, and the answer is in the same chat the next time you open Help & feedback.

Good to know

• The page you were on and the app version go with your message, so a bug report says where it happened without you having to.

• Prefer email? The address is at the bottom of the same box. It reaches the same people.

• For questions about your own data — who is expiring this week? — the Assistant answers straight away.

When it doesn't work

• "Please type a message first." The message box is empty, or holds a single character.

• "Could not send." Check your connection and tap Send again. Your text is still there.