Terms of Service

1. The Service

GymLedger is a cloud-based gym management software ("Service") that helps gym owners manage members, payments, staff, attendance, PT sessions and member messaging. Access is provided on a subscription basis at app.gymledger.in.

2. Account Registration

• You must provide accurate, current, and complete information at registration
• You are responsible for keeping your login credentials, and those of your staff, confidential
• You must tell us immediately at support@gymledger.in if you suspect unauthorised access to your account
• One account per gym — do not share your account with other gym businesses
• You must be at least 18 years old to register

3. Subscription & Payments

• GymLedger is offered on paid plans as listed on our pricing page
• Payments are processed securely by Razorpay. We do not store card or UPI details
• Plans are paid in advance and do not renew automatically. We email you before your plan ends; to continue, you pay for the next period
• All prices are in Indian Rupees (INR) and include applicable taxes
• No refunds are issued for partial plan periods, except where required by Indian consumer protection law

4. Free Trial

New accounts may be eligible for a free trial period as advertised on the website. Only one free trial per person or gym. We may change or end the free trial offer for new sign-ups at any time.

5. Your Data

• You own all data you enter into GymLedger (member records, payment data, etc.)
• You grant GymLedger a limited licence to store and process this data solely to provide the Service
• You must have a lawful basis, and where needed consent, for every person whose data you enter
• For members under 18, you must get verifiable consent from a parent or guardian before adding them or messaging them

6. How We Process Your Members' and Staff's Data

For personal data of your members and staff, you are the Data Fiduciary and GymLedger is your Data Processor under the Digital Personal Data Protection Act, 2023. We agree to:

• Process it only to provide the Service and on your instructions, and never sell it or use it for our own marketing
• Keep it confidential and protected with reasonable security safeguards
• Use only the sub-processors listed in our Privacy Policy, and tell you before adding a new one
• Tell you within 72 hours of becoming aware of a breach affecting your data, and help you respond to it
• Help you answer requests from your members to access, correct or erase their data
• Delete your gym's data within 30 days of your deletion request, except records the law requires us to keep

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorised access to any part of the Service or another gym's data
• Upload malicious code, viruses, or any harmful content
• Resell, sublicense, or redistribute the Service to third parties
• Reverse engineer, decompile, or disassemble any part of the Service
• Send unsolicited WhatsApp messages (spam) through the Service
• Use the Service in a way that could damage, disable, or impair our servers

8. WhatsApp Messaging

GymLedger integrates with Meta's WhatsApp Business API for messaging. By turning on WhatsApp features:

• You agree to comply with Meta's WhatsApp Business Policy
• You confirm each member has agreed to receive WhatsApp messages from your gym, and you are solely responsible for getting that consent
• You will not send promotional messages to members who have not opted in
• We may limit or suspend your messaging if it puts the shared WhatsApp number at risk, for example after spam reports

9. AI Assistant

The AI assistant can make mistakes. Check important answers, especially amounts, dates and anything it offers to change, before you rely on or confirm them.

10. Service Availability

We strive for high availability but do not guarantee uninterrupted access. We may suspend the Service temporarily for maintenance. We are not liable for any loss resulting from service downtime, subject to applicable Indian law.

11. Ending Your Account

• By you: You may stop using the Service at any time. To have your data deleted, follow the steps on Data Deletion
• By us: We may suspend or end your account for breach of these Terms, non-payment, or if required by law
• Ask us for an export of your data before deletion and we will provide it

12. Limitation of Liability

To the maximum extent permitted by Indian law, GymLedger shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 3 months preceding the claim.

13. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will show you what changed inside the app and ask you to agree before you continue, and we may also email you. If you do not agree, you may stop using the Service and ask us to export or delete your data.

14. Governing Law & Disputes

These Terms are governed by the laws of India. Any dispute shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of courts in Guwahati, Assam, India.

15. Contact

• Email: support@gymledger.in
• Business: GymLedger (UDYAM-AS-03-0094021)
• Location: Guwahati, Assam, India