Data Deletion

Last updated: October 9, 2026

You have the right to request deletion of all personal data GymLedger holds about you. We will process your request within 30 days.

How to Request Data Deletion

Send an email to support@gymledger.in with the subject line "Data Deletion Request" and include:

  • The email address associated with your GymLedger account
  • The name of your gym
  • A brief confirmation that you wish to permanently delete all your data

We will send you a confirmation email within 5 business days acknowledging your request, and complete the deletion within 30 days.

What Gets Deleted

Upon a verified deletion request, we permanently delete:

  • Your gym owner account and login credentials
  • All member records (names, phone numbers, photos, signed forms, membership history)
  • All staff records and payroll data
  • All payment and session records
  • All gym settings and configuration data
  • WhatsApp messaging logs associated with your account
  • AI assistant conversations and feedback you sent us

What Cannot Be Deleted

  • Financial transaction records — records of payments made to GymLedger are kept as long as Indian tax law (GST) requires
  • Backups — deleted data remains in our encrypted backups for up to 35 days, then expires automatically
  • Anonymised, aggregated analytics — usage statistics that cannot be linked back to you

Gym Members and Staff

Your gym decides what is kept about you, so ask your gym first: an owner can correct or delete your record from their dashboard. Deleting a member or staff record removes their details, photos, forms, check-ins and portal login; payment amounts stay in the gym's books with the name removed.

Member records are also deleted automatically two years after the membership expires, unless the member is frozen or still owes the gym money.

If you cannot reach your gym, email us with your gym's name and your phone number and we will pass the request on.

When a Plan or Trial Ends

Nothing is deleted automatically when a trial or plan ends. Your data stays so you can come back to it, until you ask us to delete it as described above.

Contact

  • Email: support@gymledger.in
  • Business: GymLedger (UDYAM-AS-03-0094021)
  • Location: Guwahati, Assam, India